Posting to Autocat
On Wed, Dec 14, 2011 at 12:45 AM, Audrey Driscoll wrote [concerning the article at: <http://www.newscientist.com/article/mg21228400.400-google-usability-chie=f-ideas-have-to-be-discoverable.html>]:
When I read the interview, one thing jumped out at me — the research and testing Google does on how people search for information. They review search logs, but also observe real people doing searches, including their eye movements.
Has anyone done this kind of thing in the library world? James Weinheimer keeps saying that library users don’t search the way they used to and our OPACs are not what they want. Has anyone tried to quantify what they do want?
Just as a point of clarification, I think it goes without saying that when people sit at a computer and enter information into a text box today, they are expecting to get results based on keyword and arranged in various ways–they do not expect lists of headings arranged in alphabetical order.